At SMS Appliances, we sell new, open-box, and refurbished appliances. Please review this policy carefully before completing your purchase.
Overview
Return eligibility depends on the type and condition of the appliance. Warranty coverage applies only to functional defects and is separate from return or exchange eligibility.
New Appliances
Warranty
All new appliances include a 1-year manufacturer warranty.
Warranty covers functional or mechanical defects only.
Returns & Refunds
New appliances may be returned within 30 days of delivery under the following conditions:
Unopened and unused appliances: eligible for return with a 20% restocking fee
Opened appliances: eligible for return with a 30% restocking fee
Delivery, installation, and removal fees are non-refundable.
Open-Box Appliances
Warranty
Open-box appliances include a 1-year limited warranty covering functional defects.
Returns & Exchanges
Open-box appliances are sold at a discounted price.
No refunds are available.
An exchange may be considered if the appliance does not fit the space or requirements.
Exchanges are subject to:
product availability
additional delivery or pickup fees, if applicable
Warranty Resolution
In case of a defect, we will first attempt to repair the appliance.
If repair is not possible, the appliance will be replaced or credited up to the original purchase value.
Refurbished Appliances
Warranty
Refurbished appliances include a 100-day limited warranty covering functional defects.
Returns & Exchanges
All refurbished appliances are final sale.
No refunds are available.
An exchange may be considered if the appliance does not fit the intended space.
Additional delivery or service fees may apply.
Warranty Resolution
In case of a defect, we will first attempt to repair the appliance.
If repair is not possible, the appliance will be replaced or credited up to the original purchase value.
Non-Returnable Situations
Returns or refunds are not available in the following situations:
Open-box appliances (no refunds; exchange may be considered as outlined above);
Refurbished appliances (no refunds; exchange may be considered as outlined above);
Special order items.
Defective or Damaged Items
Any defect or damage must be reported within 24 hours of delivery.
Approved claims will be handled according to the applicable warranty terms.
Exchanges
Exchanges are subject to inspection and approval.
Proof of purchase is required.
Additional delivery or pickup fees may apply.
Refund Processing
Approved refunds (where applicable) are issued to the original payment method.
Processing time depends on the payment provider.
Shipping and delivery fees are non-refundable.
Contact Information
For questions regarding returns, exchanges, or warranty service:
